Here are some important points that is on the contract that you signed:
You understand that any Urgent or Weekend tasks will be at different rate of $25 USD for every hour if you are not subscribed to my hourly package.
If you have any urgent task, you can message me on my WhatsApp +639064628786 or email me with the subject [URGENT].
Provide the information of the tasks 2-3 days before its due date.
You will provide me with clear directions as to the tasks that you wish to be undertaken (if you need guidance, book a FB/Skype/Zoom call. These calls will be included in your package. For example, if we are on a video call for an hour, and you have a 10-hour package, you will have 9 hours left on your package).
You will promptly provide payment for the Package prior to any tasks being commenced or if on a payment agreement, you agree to pay payments as they fall due.
If the services are not utilized within 1 month, the consideration will be forfeited and no further services will be provided by Trisha Hizon. The hours can be rolled over from week to week until expiry. This can be extended at the discretion of Trisha Hizon. And you understand that this is a monthly package that if ever you want to change your package you understand that you need to finish the 1 month cover period before the new package applies.
You can ask any questions you may have as they arise. Please note that reading and replying to messages is included as time spent on your package.
I try to be attentive to my clients. Should you need to reach me, I will do my best to respond to you within 24 hours on weekdays at 9am to 5pm (Philippine Time).
The contract has a cooling off period of 5 business days. If notification of the termination of this contract is received within 5 business days, all monies paid will be refunded in full.
You agree that you are financially willing and able to invest in this Package and this has been your own choice with no pressure from anyone else.
You agree that if you extend your package to an additional package, that this contract will extend to that additional package. You can increase hours at any stage. If you wish to reduce your hours, 2 weeks written notice needs to be provided.
If payment is not received by the date due or there is a problem with the payment transaction or method, you will be notified by e-mail and then have a 1 week grace period to make the payment following the due date, otherwise your Tasks will be put on hold. If no payment is made within the 1 week grace period, the Package will automatically terminate.
If you decide to withdraw at any time for any reason, you are still fully responsible for making all Program payments, and I am under no obligation to refund you. Though refund requests will be assessed by me on a case by case basis and a refund may still be granted less any fees incurred from third parties, for example, Pay Pal, Payoneer or Wise.
Confidentiality is important to me. I will keep all information exchanged between us during the Package confidential.
You agree that I am not responsible for your financial earnings or losses, or for any other result or outcome that you may experience with this Package.
You agree that you are over the age of 18 and you have sufficient legal capacity to enter into this agreement.
You and I agree that this agreement creates an intention to be legally bound.
If either of us wants to terminate the Agreement at any time, we both agree to notify the other at least 2 weeks in advance by e-mail.
All correspondence or notice required regarding the Package shall be made to me by e-mail at hello@trishahizon.com and to you at the e-mail address you provided during your initial questionnaire.
Should we ever have any differences, it is hoped that we could work them out amicably through e-mail correspondence.
If there is a dispute between us, you agree to not publicly or privately make any negative or critical comments about the Package, my business or me, or to communicate with any other individual, company or entity in a way that disparages the Program or harms my reputation in any way, including on social media.
By signing this Contract, we both acknowledge that we have read, understand, agree to and accept all of the terms in this Contract.